Terms of Service
Last updated:
1. About these terms
This website is operated by Sophia Panella Fitness Corp., also known as Align Her Wellness, at 116 Agnes Rd STE 200, Knoxville, TN 37919. Contact us at support@alignherwellness.com.
These general terms explain the use of our website and services. Please read them before using the website, applying for coaching, or enrolling in a service.
2. Our website and services
Our website introduces Align Her Wellness, our personalized fitness and nutrition coaching, group support, and our app. You can apply for coaching or choose to receive app launch updates. Joining the launch list is optional and separate from applying for coaching.
Submitting a coaching application is separate from enrolling in coaching. An application begins a conversation with a coach about your goals.
3. Age and availability
You must be at least 18 to become a client.
Coaching services are available only in locations where we determine that we are able to provide those services. App availability may vary by country.
4. Responsible use and accurate information
Use the website and services lawfully and respectfully. Provide accurate information when applying for coaching or contacting us, and let us know when information relevant to your coaching changes.
Do not misuse the website, attempt unauthorized access, interfere with its operation, or submit information that you are not entitled to share.
5. Coaching agreements and purchase terms
Pricing, payment schedules, cancellation, renewal, and refund conditions are governed by the individual coaching agreement applicable to your chosen service and any applicable purchase terms presented when enrolling. Different coaching options may have different agreements.
These general website terms do not replace those agreements. Review the agreement and purchase terms for your selected service before enrolling, and contact us if anything is unclear.
If these Terms conflict with an applicable signed individual coaching agreement or applicable purchase terms, the signed individual coaching agreement or applicable purchase terms will take precedence over these Terms.
Any applicable app purchase terms are presented separately at enrollment or purchase. Review those terms before completing your purchase.
6. Health, safety, and fitness guidance
Scope of coaching
Our coaches do not diagnose medical conditions, prescribe medications, or provide medical treatment. Any fitness or nutrition recommendations are intended for general wellness and coaching purposes and are not a substitute for care from a licensed healthcare professional.
Do not delay medical care because of information provided through the website, coaching, or app.
Medical guidance
Clients are not required to obtain medical clearance before beginning coaching unless they have a medical condition, injury, or other circumstance for which a reasonable person would seek medical guidance before beginning exercise or making dietary changes. In those circumstances, we recommend consulting a qualified healthcare professional before starting or continuing this program.
Assumption of risk
Participation in exercise, physical activity, and fitness programs involves inherent risks, including the possibility of injury, illness, or other adverse effects. By participating in our coaching services, you acknowledge these risks and agree to follow exercise instructions responsibly and within your individual abilities. You are responsible for stopping an exercise or activity if you experience pain, dizziness, shortness of breath, or other concerning symptoms and for seeking appropriate medical attention when necessary.
Health screening and disclosure
Before beginning a fitness or nutrition program, clients are responsible for providing complete and accurate information regarding relevant medical conditions, injuries, medications, allergies, dietary restrictions, pregnancy or postpartum status, and other circumstances that could reasonably affect participation. Clients must promptly notify their coach of any material change in their health or circumstances.
Client responsibility
Clients are responsible for following coaching recommendations within their abilities, communicating questions or concerns, and notifying their coach when they are unable or unwilling to follow a recommendation. Coaches may modify recommendations based on information provided by the client.
Emergencies
Coaching services, messaging, and app communications are not intended for emergencies and should not be used to obtain urgent medical assistance. In an emergency, contact local emergency services or seek immediate medical attention.
7. Coaching communications
Coaching communications are provided during designated business hours. Coaches are not required to monitor client communications continuously or provide immediate responses. Response times may vary based on the coaching service selected.
8. Results disclaimer
Results vary among individuals and depend on numerous factors, including consistency, nutrition, exercise, sleep, stress, genetics, medical conditions, and other circumstances. We do not guarantee weight loss, muscle gain, performance improvements, or any particular health or fitness outcome.
9. Progress information and marketing authorization
Clients may voluntarily provide progress photographs, measurements, weight, workout data, and other information for coaching purposes. Any use of client photographs, testimonials, or other identifiable information for marketing or promotional purposes requires separate authorization where required by law.
10. App platform and technology
Everfit provides the technology platform supporting the Align Her Wellness app. Use of the app may also be subject to applicable platform and app store terms presented to you when downloading or using it. Review any such terms before using the app.
App availability depends on app store availability in your country.
We do not guarantee that the app or other technology used to provide coaching will always be available, uninterrupted, secure, or error-free. Third-party platforms may experience outages, maintenance, updates, or other technical issues beyond our control.
11. Intellectual property
All coaching materials, workout programs, educational materials, videos, written content, graphics, and other materials provided by Align Her Wellness are owned by or licensed to us and are provided for the client's personal use only. Clients may not reproduce, distribute, sell, publish, share, or commercially exploit these materials without our prior written permission.
12. Suspension and termination
We may suspend or terminate access to coaching services for reasons including nonpayment, violation of these Terms or an applicable coaching agreement, abusive or threatening conduct, misuse of coaching materials, providing materially inaccurate information, or conduct that creates a safety concern for the client, coach, or others. Any applicable refund or payment consequences will be governed by the applicable coaching agreement and purchase terms.
13. Privacy
Our Privacy Policy explains how information relates to website launch updates, coaching applications, coaching services, and the app. For privacy questions or requests, email support@alignherwellness.com.
14. Limitation of liability
To the fullest extent permitted by applicable law, Sophia Panella Fitness Corp. and Align Her Wellness will not be liable for indirect, incidental, consequential, special, or punitive damages arising from or related to use of the website, app, or coaching services.
15. Governing law and jurisdiction
These Terms, and any dispute arising from or relating to them, are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws principles. Any legal action or proceeding relating to these Terms will be brought exclusively in the state or federal courts located in Knox County, Tennessee, and you consent to the jurisdiction of those courts.
16. Updates and questions
We may update these general terms as the website and services change. The revision date at the top of this page identifies the latest version. Changes to an individual coaching agreement are handled under that agreement.
For questions about these terms or the agreement applicable to your coaching, contact Sophia Panella Fitness Corp., also known as Align Her Wellness, at support@alignherwellness.com or 116 Agnes Rd STE 200, Knoxville, TN 37919.